Employees not only resign from companies but also from their bosses since the human brain responds according to the way we are treated.
The Woman Post | Shakti-Seva/lads
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If we perceive an environment of empathy and compassion, our response will be more positive. According to the latest studies carried out by Stanford University at the Compassion Research Center, it has been concluded that a good, empathetic, and compassionate treatment in work environments generates loyalty and respect on the part of employees, leaving even in the background the monetary recognition factor.
The angry response by a boss and their lack of assertiveness, in the face of the frustration generated by an employee's poor performance, non-compliance, or error, not only inhibits their creativity, as it increases stress levels but also erodes loyalty and trust.
According to the research, creating an environment where there is fear, anxiety, and lack of confidence makes people close. If people are afraid and anxious, we know from neuroscience that their response to the threat is assured, their cognitive control is he is affected, and as a consequence his productivity and creativity decrease.
Maintaining an adequate work environment through assertive communication is essential to promote the culture of experimentation, so necessary to develop creativity and promote a culture of safety, instead of fear. When we feel safe, the response to stress is lower in our brain and performance is better.
A good leader knows how to manage their emotions and be warm and pleasant while remaining firm. They do not go into states of anger or rage, because, although their immediate effect is one of power and control, they know that in the long term their trust and respect are lost, as their employees see them as less effective.
A good leader or manager applies assertiveness in order to respond with more compassion, taking into account the following aspects:
-Takes time to reflect, analyze and discern.
-Practice mindful breathing and meditation, as they achieve better emotional control.
-Put themselves in the place of the other, before judging or condemning.
-Choose the right moment to express the situation.
Also read: CULTIVATE PASSION AND NOT BURNOUT AT WORK
-Clearly express the situation and its consequences and implications and request correction if necessary, empathizing with your employee, without degrading them.
-Take distance from the situation and analyze it in perspective in order to see as many aspects as possible, to find a solution, conduct better negotiations and achieve a better interaction.
-Manage forgiveness appropriately since they are aware that this gives you peace, tranquility, and happiness and improves your relationships, in addition to taking care of your health, since resentment is bad for the heart since blood pressure and heart rate increase.
When compassion is implemented as a management tactic, trust, loyalty, creativity, and assertiveness are favored, generating improvements in the work environment, therefore:
-Absenteeism rates decrease as employees get sick less.
-Staff turnover is low, as employees do not resign.
-Improves internal and external customer service and their level of satisfaction.
In conclusion with the implementation of this tactic, the quality of life of people improves not only within companies, but in their environment, and the true social revolution becomes possible if we show a sincere interest in others through compassion and respect.